Nach genau 14 Tagen meldete sich das DOT bei mir . Hier die Antwort:

Dear Ilona,

This responds to your communication regarding Alaska Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the airlines are in compliance with the law and to track trends or spot areas of concern that warrant further action.

We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact me, please include your name and case number (see above).

If our review of your complaint and the response from the company discloses a potential violation of the law, we may pursue enforcement action. Generally, we pursue enforcement action on the basis of a number of complaints which may indicate a pattern or practice of violating the law. Your complaint may be among those considered and may lead to appropriate enforcement action including the assessment of civil penalties. However, we have no authority to order compensation for individual complainants.

We have entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website: www.transportation.gov/airconsumer.

Thank you for taking the time to contact us.

Sincerely,

Cathy Little
Senior Transportation Industry Analyst
Aviation Consumer Protection Division
U.S. Department of Transportation

Ich war gespannt, ob und wie die Alaska Airlines darauf reagiert.