Nachdem sich der Alaska-Airlines Kundenservice so gar nicht rührte, hatte ich die Hoffnung schon aufgegeben, doch vorgestern erhielt ich diese Mail :

Dear Ilona,

Thank you for your email, via the U.S. Department of Transportation, regarding your unused travel with us. It's our goal to make sure every experience with Alaska goes smoothly. The best way for us to do that is hearing from you.
Upon review of your itinerary, we noted that you went to our website to cancel your itinerary and did not contact us to inquire about a refund (until we received your U.S. Department of Transportation complaint). Per our policy, our call center staff is consistently complying with the Department's refund guidance in that we will offer a refund when one is due. In cases in which we significantly change or cancel a flight, a refund will be offered. As explained above, you canceled via our website and accepted the credits at that time.

That said, your tickets did qualify for refunds and, as a result, we submitted a refund request on your behalf (in lieu of the credits you were previously offered). That refund was paid out on June 20, 2020. I apologize for any inconvenience you may have been caused.

We look forward to welcoming you aboard your next Alaska flight and appreciate your patronage.

Alles Ausreden, damit sie vor dem DOT gut dastehen. Die waren zwei Wochen lang telefonisch nicht erreichbar und mein Meilenkonto löschten sie in der Zeit klammheimlich. Aber auf die paar mickrigen Meilen kommt es mir nicht an.

Jedenfalls wurden beide Tickets komplett erstattet und das Geld ist auf dem KK-Konto .